At 1TAP Cards (One Tap Technologies Pvt Ltd), we aim to ensure customer satisfaction with our products and services. This Cancellation & Refund Policy outlines the terms and conditions regarding cancellations, returns, and refunds. By using our services, you agree to the terms outlined below.
1. Cancellation Policy
a. Digital Products:
Since 1TAP Cards (One Tap Technologies Pvt Ltd) primarily offers digital products (such as digital business cards), cancellations are only accepted before the final product or service has been delivered or activated. Once a digital product is delivered, it cannot be canceled.
b. Subscription Plans:
- If you have subscribed to any of our paid plans, you may cancel your subscription at any time through your account settings.
- Cancellation Timing: Cancelling a subscription will prevent future charges, but the current billing cycle will not be refunded. Your access to premium features will continue until the end of the current billing period.
2. Refund Policy
a. Digital Products:
Due to the nature of digital products, refunds are generally not provided once the product has been delivered or the service has been activated. However, we may issue refunds under special circumstances, including:
- Technical issues with the product that cannot be resolved.
- Incorrect product delivery due to an error on our side.
If you believe you qualify for a refund, please contact us at support@1tap.com with the details of your request.
b. Subscription Plans:
- Monthly Subscriptions: Refunds are not provided for monthly subscription fees once the service period has begun. You will have access to the service for the remainder of the month after cancellation.
- Annual Subscriptions: Refunds for annual subscriptions may be issued on a prorated basis if cancellation occurs within 14 days of the initial purchase. After 14 days, no refunds will be provided for annual plans.
3. Refund Process
If your refund request is approved, the refund will be processed within 5-10 business days through the original payment method. You will receive a confirmation email once the refund has been initiated.
4. Non-Refundable Items
The following products and services are not eligible for refunds:
- Custom digital cards that have been completed and delivered.
- Services that have already been rendered or activated.
- Charges related to third-party services, fees, or taxes.
5. How to Request a Cancellation or Refund
To request a cancellation or refund, please follow these steps:
- Contact our support team at support@1tap.co.in with your order number, product details, and the reason for the request.
- Our team will review your request and respond within 2-5 business days with further instructions.
6. Amendments to the Policy
1Tap Digital Card reserves the right to amend this Cancellation & Refund Policy at any time. Any changes will be posted on this page, and your continued use of our services after changes are made indicates your acceptance of the updated policy.
7. Contact Us
If you have any questions about this Cancellation & Refund Policy, please contact us at:
Email: support@1tap.co.in
Website: www.1tapcards.co
By using 1TAP Cards (One Tap Technologies Pvt Ltd), you agree to the terms outlined in this Cancellation & Refund Policy.