At 1TAP Cards (One Tap Technologies Pvt Ltd), we strive to provide a smooth and efficient delivery experience for all of our customers. This Shipping Policy outlines the terms and conditions related to the shipping of any physical products purchased through our website. By placing an order, you agree to the terms outlined below.
1. Shipping Methods & Costs
We offer a variety of shipping options based on your location and the type of products ordered. Shipping costs are calculated at checkout based on factors such as:
- The delivery address
- The weight and dimensions of the package
- The shipping method selected
You will have the option to choose between standard and expedited shipping methods, with the corresponding costs displayed during the checkout process.
2. Order Processing Time
- Processing Time: Orders are typically processed and shipped within 1-3 business days from the time the order is placed. Processing times may be longer during holidays or peak periods.
- Business Days: Orders are processed from Monday to Friday, excluding public holidays. Any orders placed on weekends or holidays will begin processing on the next business day.
3. Delivery Times
Delivery times depend on the shipping method chosen and your location. Estimated delivery times will be provided during checkout, and they may vary based on:
- Standard Shipping: Typically takes 5-10 business days.
- Expedited Shipping: Typically takes 2-5 business days.
Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to factors beyond our control, such as customs processing or carrier issues.
4. International Shipping
We offer international shipping to select countries. Shipping costs and delivery times for international orders will be calculated during checkout. Please be aware that:
- Customs duties, taxes, and fees may apply and are the responsibility of the customer.
- Delivery times may be extended due to customs clearance processes.
5. Order Tracking
Once your order has been shipped, you will receive an email with tracking information. You can use this information to monitor the status of your shipment. If you do not receive tracking details, please contact us at support@1tap.co.in.
6. Shipping Restrictions
Due to carrier restrictions or other factors, we may be unable to ship to certain regions or countries. If your location is unavailable for shipping, you will be notified during the checkout process.
7. Lost or Damaged Shipments
We take great care in packaging and shipping your orders. However, if your package is lost or arrives damaged, please notify us immediately:
- Lost Packages: If your package has not arrived within the estimated delivery time, contact our support team at support@1tap.co.in. We will work with the carrier to investigate and resolve the issue.
- Damaged Packages: If your package arrives damaged, please contact us within 7 days of receiving the item. Include photos of the damage and the packaging. We will arrange for a replacement or refund as appropriate.
8. Incorrect Shipping Information
Please ensure that your shipping address is accurate when placing an order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer. If you realize you've entered the wrong address, please contact us as soon as possible at support@1tap.co.in to update the information.
9. Contact Us
For any questions or concerns regarding our Shipping Policy or the status of your order, feel free to contact us at:
Email: support@1tap.co.in
Website: www.1tapcards.co
By placing an order with 1TAP Cards (One Tap Technologies Pvt Ltd), you agree to the terms and conditions outlined in this Shipping Policy.